FAQs

We want to ensure that you get what you need, and quickly! For some frequently asked questions,  see below for more information on specific topics. 

For further tech support, please submit a form here

For further membership support, please submit a form here

If there’s anything else you may need support on please get in touch with us here.

MEMBERSHIP FAQ'S

What is a Cohort?

A cohort is your inner circle inside The 10th House, a curated group of founders working in the same industry and stage as you.

Each cohort launches together with the Founder’s Operating Manual accelerator.

What is the Founder’s Operating Manual (Accelerator)?

The Founder’s Operating Manual is our 4-week accelerator that helps founders build a stronger, more scalable foundation for growth. 


Inside, you’ll define your strategy, refine your systems, and set clear goals guided by industry experts and your cohort peers.


The stand-alone cost for the accelerator only is $329. 


It’s also the official entry point into The 10th House. After completing the accelerator, you’ll unlock your full membership, including advanced tracks, mentorship, events, and our private founder network.

Can I Just Do the Accelerator? (Founder’s Operating Manual

Yes. You can join the accelerator as a standalone experience or as part of a membership, which includes the accelerator plus a full year of continued access to the community and resources. The cost is $329.

Apply to the Accelerator.

When are you accepting applications?

We’re always building the next generation of founders.

 

The 10th House runs six industry-based cohorts each year, including Fashion, Beauty & Personal Care, Food & Beverage, Business Services, Health & Wellness and Tech.

We accept new founders on a rolling basis and place each accepted member on the right path alongside peers in their industry.

Once accepted, you’ll receive your start date, orientation details, and cohort match directly via email.


Each cohort kicks off with our signature 4-week Founder Operating Manual accelerator, then continues with ongoing mentorship, events, and access. After your 4-week accelerator, you’ll stay connected throughout the 12-month membership for ongoing programming, resources, and exclusive events.

Apply here to be notified when your industry’s next cohort opens. 

What does the 10th House membership include?

By joining the 10th House, you get access to resources, mentorship, education, systems, and a network designed to help you grow.

The 10th House Membership includes:

  • Access to the Founder's Operating Manual accelerator
  • 24/7 access to 10th House founder community 
  • Monthly expert workshop sessions
  • Access to our curated resource library 
  • Invites to in-person and virtual events
  • Quarterly Town Hall Q&A with founders Ali Wyatt and Rebecca Minkoff
  • Bi-Annual pitch opportunities
  • Member perks, brand partnerships, and discounts

Can I downgrade or change my plan?

All 10th House memberships are based on a 12-month commitment. This structure ensures every founder gets the full value of the program, community, and resources.

 

You can upgrade to Lifetime access at any time for continued connection and exclusive member benefits.


If your membership has ended and you’d like to stay connected to the community, don't hesitate to get in touch with our team for available options.

How do I reset my password?

To log into the community, reset your password here.

For further tech support, please submit a form here

For further membership support, please submit a form here

How do I know which cohort I’m in?

The 10th House runs six industry-focused cohorts throughout the year across categories like Fashion, Beauty, Food & Beverage, Consumer Goods, Services, and Tech.

 

Your cohort is based on your industry and the timing of your acceptance, ensuring you’re surrounded by peers building in similar spaces and stages. Once your application is approved, you’ll receive an email confirming your cohort placement, start date, and onboarding details.

 

If you still need support, let us know. Our team will help!

Accelerator Enrollment and Refund Policy

Accelerator Enrollment and Refund Policy

The Founder Operating Manual Accelerator (the “Accelerator”) is a paid, time-bound program that may be purchased separately or included as part of a 10th House Membership.

Enrollment and Access:
Enrollment in the Accelerator is confirmed once payment has been processed. Access details, course materials, and cohort information will be provided via email prior to the official start date.

Refunds and Cancellations:
Because enrollment secures your seat in a limited-capacity cohort, all Accelerator purchases are final and non-refundable.
Refunds or partial credits will not be issued for missed sessions or non-participation.

Upgrades to Membership:
If you complete the Accelerator and choose to continue with The 10th House Membership, you may upgrade within 30 days of program completion and receive a credit equal to the value of your Accelerator payment toward your annual membership fee.

Upgrade credits must be applied within this 30-day window and cannot be transferred or redeemed for cash.

BILLING & TECH QUESTION

How do I update my billing information?

To make changes to your account or update your billing information, please log in here

 

Can I downgrade or change my plan?

All 10th House plans are for a 12-month membership commitment required, per our T&Cs, so unless you're on year one, no downgrade will be possible. 


To upgrade your membership from Collective to 10th House, please submit to update your information and application for our next cohort here!

What is your cancellation policy?

Commitment

All 10th House memberships are offered as Lifetime or Annual plans, with the option to pay the Annual term monthly.

All annual memberships represent a 12-month commitment, and members agree to maintain their membership for the full term and authorize automatic renewal unless canceled within the notice period described below.

Members completing their term may contact our team for options to remain connected to the community.

How do I reset my password?

To log into the community, reset your password here.

To access your 10th House Account Dashboard, reset your password here

For further tech support, please submit a form here

For further membership support, please submit a form here

Logging into Your Account

If you have applied for the 10th House (paid membership) between cohorts, you will receive all your login credentials and access when your cohort date begins!  You can see when the next cohort opens here.  In the meantime you can view all our incredible public events here

If you applied for Collective, our free tier, you don’t need any login credentials. You are free to explore our upcoming events, and receive our golden newsletter. 

Opting out of renewal

If you wish to cancel before renewal, submit your request through the Chargebee Portal at least 15 days prior to your renewal date.
If a renewal has already been processed, a 10-day grace period applies, during which a $75 administrative fee will be deducted before cancellation.

Memberships not canceled by the deadline will automatically renew under the same plan and payment terms.