Zendesk talked with 4,400 early-stage startups from around the world to see how CX strategies at high-growth companies were different from slower growth startups
The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Founders and CX leaders will walk away with tactical steps to immediately implement into their CX.
About Your Host: Fernanda focuses on Strategic Partnerships for the US and LATAM at Zendesk for Startups, managing relationships with the top leading Venture Capital firms, Accelerators, Incubators, and Tech Partners. Previously with Samsung NEXT Ventures, she has been supporting startups to grow and scale their businesses globally for the past 15+ years by leveraging her strong ties with the entrepreneurial and venture capital ecosystems in Silicon Valley, Europe, and Latin America.
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